Terms of Service

These terms apply when you use this website or buy and use Fretwell Music Lab products. Please read them before you buy.

1. Accepting these terms

By using this website or buying a product, you agree to these terms. If you don’t agree, please don’t use the site or buy products.

2. What the products are

Fretwell Music Lab products are online music training tools that run in your web browser. Each product is unlocked with a license key. The product pages describe what each tool includes and what you need to use it.

3. Your license

When you buy a product, you receive a personal, non-exclusive license to use it for your own practice. You may use your key on any number of your own devices.

Each key is for your personal use only. You may not share, publish, sell or transfer your key, or make the tools available to other people.

4. Teachers and schools

If you would like to use the tools with students or in a classroom, contact us through the Contact page to ask about a classroom license.

5. Prices, taxes and payment

Prices are shown in US dollars on each product page. Each product is a one-time purchase, not a subscription. Payment is handled by our third-party payment provider at checkout. Applicable taxes are calculated and shown at checkout before you pay, according to your location.

6. Delivery

Products are delivered digitally as described in our Delivery Policy.

7. Refunds

Refunds are available as described in our Refund Policy.

8. Ownership

All software, exercises, sounds, designs and site content are owned by Fretwell Music Lab. Your license lets you use the tools; it doesn’t transfer ownership of them. You may not copy, modify, redistribute or resell the software or content, except as the law allows.

9. Acceptable use

Please don’t try to get around the license key system, interfere with the site, or use it in a way that breaks the law.

10. Warranties

We work to keep the tools accurate and working well. To the extent permitted by law, the site and products are provided “as is”, without warranties of any kind, whether express or implied, including warranties of fitness for a particular purpose.

11. Limitation of liability

To the extent permitted by law, Fretwell Music Lab’s total liability to you for any claim relating to the site or a product is limited to the amount you paid for that product.

12. Your statutory rights

Nothing in these terms limits rights you have under consumer protection law that cannot be excluded or limited, including any rights you have where digital content is faulty or not as described.

13. Changes to these terms

We may update these terms from time to time. When we do, we will post the new version on this page and change the date at the top. The terms in force when you made a purchase apply to that purchase.

14. Contact

Questions about these terms? Contact us through the Contact page.